Service and Quality Standards of the KINGs HOTELs in Munich: High Quality with Individual Hotel Services

München hotel standards business hotel city centre: traditional hotel with modern technique and personal services
Proprietor operated business travel hotels in Munich: experience the best standards Bavaria has to offer, for your accommodation in Munich, in the metropolis with a heart - a KINGs HOTEL with individual service!

The KINGs HOTELs in Munich are fair price city hotels with high quality standards!

Lovingly luxurious instead of coolly elegant
Individual service instead of business as usual
Proprietor-operated instead of one-size-fits-all-mentality
Charming city-hotels instead of soulless accommodation factories
Creative, caring furnishing instead of standard look
Fair price-performance ratio instead of cutting corners
Inner city location instead of long distances
High self-set performance standards instead of compliance with prescriptions
A personal touch instead of uniform treatment
Feel right at home instead of impersonal routine / feel like you’re a Number One Priority
Voluntary self-control instead of barely meeting standards
ISO 9001:2000 certified

Hotel München standards: service, security, quality management: Bavarian Environmental Seal in Gold, ISO-Certification, European Environmental Seal Euro-Marguerite for all Munich KINGs Hotels
Using the KINGs standards for better performance: service, cleanliness, security, functionality, quality management and environmental awareness are all visible from the distinctions awarded to the KINGs HOTELs: Bavarian Environmental Seal in Gold for both hotels, ISO certification, and as the very first hotels in Germany, the European Environmental Seal: the Euro-Marguerite

KINGs Hotel Standards

Many stars = an enormous achievement for our guests? Very often, many stars (in this case, many is 5 or 6 of them) entails an enormous effort for service and hardware, efforts, which you as a guest often will not be aware of, or which you may not even want. Still these efforts will have a significant effect on any hotel’s rates.

Evaluation systems have too little effect on a hotel’s quality of service or the degree of your satisfaction with the services offered. We believe, for example, that it is much more important to you to have a state-of-the-art security system, than it is to have fresh flowers in your room every day.

That is why KINGs HOTELs have developed their very own Crown-Standard, in addition to the 3- and 4-Star classification they have been awarded:

Take your time for checking out. Should you need to, you may keep your room until 1 p.m., as is customary in any 5-star hotel.
Take your time for checking in. Simply let us know one day in advance whether you need your room in the morning.
Children up to the age of 14 can sleep in their parents’ room, free of charge.
We close our hotels during any larger renovation activity.
During smaller renovation activities we offer special room rates.
Your four-legged companion is always welcome, at extra fee.
Our rooms offer highest standards even to allergy sufferers. With Sympatex-covered mattresses as a protection against mites, special carpet-cleaning procedures, wall paints without artificial scents and filtered air for breathing comfort assure your stress-free stay with us. And whatever is good for sensitive allergy sufferers can’t be bad for our other guests.
We offer rooms with a guaranty on peace and quiet. For a small additional charge, you can enjoy an absolute quiet room facing the courtyard and further additional extras.
Your credit card reservation is absolutely binding to us. No other guest will receive your room.
Every six months, our hotels are investigated by anonymous “hotel-spies”.
Free-of-charge shoeshine service, just like in a five-star hotel (KINGs First Class).
You would like to please your loved ones? Our "take away" Munich gift shop service holds a wide range of sweet surprises at your disposal.

All mattresses are at least two metres long, 18 to 20 centimetres thick and will comfortably adapt to the shape of your body, due to their special pocket-coil innerspring design. You will sleep like a king!
Allergy-tested high-quality pillows with an additional small slumber-pillow.
Tight curtains to absolutely darken the room.
Main light switch close to your bed. No need to get up before going to sleep.
Reading light directly at the bed.
Large desk.
Efficient desk lighting.
High speed Internet access by Wireless LAN, table-height socket.
Long telephone cables for stress-free phone-calls.
Air purifier with micro filter.
Mini-fridge on your room (Hotel First Class)
Full-length mirrors .
Towel heaters in bathroom (Hotel First Class)
Efficient bathroom lighting, generous placement areas for odds and ends in your bathroom.
Large walk-in showers, instead of taking a shower in the tub.
Controls for water pressure and temperature.
Well-lit corridors provide additional safety.
External sound insulation: Class 4 protection.
Internal sound insulation: 33 decibels.
Real non-smoker rooms, as these rooms are on separate floors from smoker rooms.

For hygiene reasons we do not use bedspreads
During the 25 minutes allotted for cleaning your room, the chambermaid will do exactly that.
Any deep cleaning such windows or carpet disinfection etc will be done by specially trained staff, while the room is not in use
Daily toilet disinfection
Daily disinfection of telephone and TV-remote-control
Permanent disinfection of mattresses by Sympatex-lining
We do not use “spray-pistols” for our mineral water and soft-drink bar, but only bottles filled by the manufacturer. This assures reliable quality of drinks and absolute hygiene
Push buttons in the elevators are easy to read, and are sterilized.
Schedule for additional hygiene: mattress coverlets, special (Sympatex) pillowcases are washed/laundered quarterly
Window-cleaning = quarterly
Carpet-cleaning and disinfection: every six months
Deep cleaning of all furniture: once per half year. All furniture is moved, cleaned, oiled and polished with wax
Cleaning and disinfection of aeration systems and ventilation grids: once a month
Every three months: voluntary bacteria and hygiene controls done by an independent laboratory (beds, toilets, carpets, kitchen)
Every six months, inspection of drinking water supply for sterility (Legionella prevention)
Our hotels are maintained in top-condition. Every two years, at the latest, we commission smaller renovation projects. Every seven years, the houses are renovated.

Hotels in Munich

The reception is only three metres away from the entrance. In case of need, every metre counts.
Escape stairs are maximally 15 metres away, at any point of the hotel.
Both hotels have only seven floors – the fire brigade will always get the 8th floor!
Fire-retardant furnishing in the entire room (flame-resistant or flame retardant curtains, mattresses, furniture).
Smoke detectors in every room and in every corridor.
Access to the rooms by strangers made difficult by barriers and controls at reception.
Video surveillance system in all publicly accessible areas.
For security reasons, no connecting doors

The KING's are the only German hotels wich got the European Environmental Seal Euro-Marguerite for particularly ecological and holistic management. Furtheron we got the Bavarian Environmental Seal in Gold for both hotels, the Gold Eco-Medal of the Bavarian Environmental Park.